Comcast is the worst
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Grant
Member Since : 2007
Posts(687)
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Comcast is the worst

01-10-2008 04:08:36

:rant: :swear: :rant: :swear: :rant: :swear: :rant: :swear: :rant: :swear: :rant: :swear:

I cant even type I am so mad..... since october of 2006 they have been dancing around an interference problem that has plagued my signal. I finally had enough and started calling everyday. Finally they said "well we are going to send our  best guy out today" I replied with "who have you BEEN sending? the F%^$#*ing B team?!"  (<)..(>) Anyway There is way more to the story but while they were fixing it they somehow disconnected my phone service (Changed the number) and had it saying the new number was a currently disconnected number. Trust me thats not even the half of it.....anyway I had to say something.. ::wall:

anybody else have issues with comcast?

Replies

Chrisy
Member Since : 2007
Posts(118)
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01-10-2008 03:37:37

anybody else have issues with comcast?


I have worked with Comcast commercially for years. They are organized such that every region runs independently-one can be decent but right next door can be a disaster.

I wouldn't use them if I had a choice.
traviscfi
Member Since : 2014
Posts(157)
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01-10-2008 07:13:12
Grant I feel your pain!!! My issue today was not with comcast though it was AOL. Somehow our IP address for the company email was randomly added to AOL's blacklist about 4 days ago. So last night I started to get a flood of undeliverable notifications. Every email we sent to any AOL.com domain was starting to come back because the delievery time limit was exceeded. Because our CFO and President both have company email automatically forwarded to their AOL accounts there where several of these undeliverable emails arriving. So after some digging a found a number for AOL and guess what "Carol" from India answered the phone and was here to help me!!!! HOLY S?!T way can't they hire people for these phone tech lines that speak English and actually know something about the product they are supporting!!! Well needless to say the girl didn't know anything and was absolutely no help. After about an hour of me telling her "No that is not the problem and I am not doing that" she was finally able to give me a number at AOL that strictly deals with this problem. So I called and talked to a very knowledable guy that was able to tell me in 2 minutes that yes our IP address was added to the block list somehow and then removed this afternoon. I said great and then he proceeded to let me know that it would take 2 days before AOL would allow our emails to come through!!! Now I know there are literally millions of spam emails send everyday but what give AOL the right to seemingly randomly select our company IP address and block it for a full 7 days?!?!? So after the emails start to go through again we have to complete this "feedback loop" to ensure this doesn't happen again. All you AOL users if you send an email to someone and strangely never hear back they just might have been blacklisted by AOL!!!

Thanks I feel much better.
Grant
Member Since : 2007
Posts(687)
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06-24-2008 03:25:56
Comcast has pissed me off to no end! I finally got my service fixed and they gave me a reduced rate for the rest of the year and gave me three months of free service.

Guess what, My first bill since that time is saying past due and includes charges that are not what we agreed on. I am on hold with them now and am so disgusted that if I had another option I would tell them to go to hell.


Hey they, came back on the phone and will, get this, have a supervisor "Call me back between  8 and 5 to get it straightened out"

Roton
Member Since : 2015
Posts(14)
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03-25-2009 03:04:45
Ha ha! You're not the only one who has problems with these types of organizations. The problem isn't just Comcast, of course, it's visible in many companies out there that don't require any kind of related higher education to handle technical services correctly. It's no wonder that you'll almost always get the run around when something much more than "the modem's unplugged" is the problem. The only people who really know this stuff are the engineers who designed it or people who are well educated formally in the intricacies; and you ain't going to get them out there dealing with irate customers for $30K plus 10 holidays and 7 sick days a year.

Back in the early 60's when I was a kid, the TV repairman would show up with a briefcase full of tubes and start plugging and chugging them until the problem was fixed. Most of the time he was relying on personal experience because that was all that was required of the comparatively simple technology of the day. If the screen's rolling, it's the vertical hold tube. If it smells like rotten eggs, it's a bad selenium rectifier. It was the same kind of thing when we used to be able to work on our cars ourselves.

Today's not the same. The complexities of computers and their associated hardware and software are simply too far beyond the capabilities of some $20/hour cable guy with a couple of weeks worth of "technical" training at Comcast. Most of the experience he derives from the job merely leads him to a greater understanding of how ill-equipped he is for the task at hand.

Ever talk to one of those technical customer service people on the phone from another country when you're having computer ISP problems or your Garmin 496 is on the fritz? You think some f^&king ghetto snipe from Bumfuct, Egypt  whose last job was watering cattle is going to know anything about this stuff other than what the crib sheet in front of them is telling them to say. Half of these people aren't even outside this country, but sound like they might just as well be based on their command of our language.

They probably figure that after awhile we'll get tired of "aksing" questions and just go away.

You isn't alone and it ain't gonna git any better.



Chrisy
Member Since : 2007
Posts(118)
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03-25-2009 05:53:42
Comcast's regional entities operate independently. Here in the Boston area there are three: one is OK, one is a disaster, and one is so-so. Best to know what you are dealing with.
13snoopy
Member Since : 2007
Posts(339)
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03-25-2009 08:08:51
Grant I feel your pain!!! My issue today was not with comcast though it was AOL. Somehow our IP address for the company email was randomly added to AOL's blacklist about 4 days ago. So last night I started to get a flood of undeliverable notifications. Every email we sent to any AOL.com domain was starting to come back because the delievery time limit was exceeded. Because our CFO and President both have company email automatically forwarded to their AOL accounts there where several of these undeliverable emails arriving. So after some digging a found a number for AOL and guess what "Carol" from India answered the phone and was here to help me!!!! HOLY S?!T way can't they hire people for these phone tech lines that speak English and actually know something about the product they are supporting!!! Well needless to say the girl didn't know anything and was absolutely no help. After about an hour of me telling her "No that is not the problem and I am not doing that" she was finally able to give me a number at AOL that strictly deals with this problem. So I called and talked to a very knowledable guy that was able to tell me in 2 minutes that yes our IP address was added to the block list somehow and then removed this afternoon. I said great and then he proceeded to let me know that it would take 2 days before AOL would allow our emails to come through!!! Now I know there are literally millions of spam emails send everyday but what give AOL the right to seemingly randomly select our company IP address and block it for a full 7 days?!?!? So after the emails start to go through again we have to complete this "feedback loop" to ensure this doesn't happen again. All you AOL users if you send an email to someone and strangely never hear back they just might have been blacklisted by AOL!!!

Thanks I feel much better.
No offense, but AOL is in the dark ages. way too many issues, just as you mentioned.
If you can switch, get Gmail and don't look back.
13snoopy
Member Since : 2007
Posts(339)
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03-25-2009 08:11:26
Comcast has pissed me off to no end! I finally got my service fixed and they gave me a reduced rate for the rest of the year and gave me three months of free service.

Guess what, My first bill since that time is saying past due and includes charges that are not what we agreed on. I am on hold with them now and am so disgusted that if I had another option I would tell them to go to hell.


Hey they, came back on the phone and will, get this, have a supervisor "Call me back between  8 and 5 to get it straightened out"


My girlfriend just ordered Comcast to disconnect from her home. She'd rather have no TV than
what she is forced to endure with Comcast. 
IBTM
Member Since : 2007
Posts(206)
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03-26-2009 01:53:15
Grant-------Verizon FIOS---AWESOME!!!! :D