You are distorting the facts which we take very seriously. At no time did anyone talk to your secretary rudely and we resent that you would even imply that we would rape a customer. How crude and thoughtless. You were told there would be a 20% restock charge for the kit if you wanted to return it. RHC charges 25% for parts return. No where on our website www.airwolfaerospace.com do we say you have 30 days to return a purchase. You kept referring to the airwolf.com website. Airwolf.com does not sell blade tape. Airwolf Aerospace LLC does. Airwolf Aerospace LLC holds the STC. You purchased the tape kit from Airwolf Aerospace LLC. You also refer to an outdated AMOC issued to RHC on that someone faxed to us. The current RHC AMOC dated 1/23/08 spells out what you have to do to comply and you still have to inspect the blades daily and if any paint is missing from the bond line, the effected area must be painted before further flight. If you get ramp checked and are found to have paint missing you will be in violation of the FARS.
We deal with the FAA Aircraft Certification Offices on a daily basis. We did not tell you the AMOC would be rescinded, I tried to get across to you that the one you were referencing was already superseded, but you refused to listen.
We resent the fact your reference to our rotor blade tape kit as "cheesy". The tape was specially designed for us by the giant 3M Corporation. Their rotor blade tape has been tested over time on Chinooks & Blackhawks starting with the Gulf war, and seen incredible results. Using their 100+ yrs of expertise, we had them custom design a tape and more importantly an adhesive that would work on the tiny R22 blades. It was very expensive to have 3M make a special run of a product for the Robinson helicopter. We did it because is solves the blade delamination problem. FYI, This tape is similar to the tape that RHC has been studying for over a year. We do our homework. So your maintenance people are ill informed at best.
We will not debate you any further in a public forum. Either retract your slanderous and libelous comments from this and any other websites you have posted them onto or we will seek punitive damages in the court system.
Airwolf Aerospace LLC.
Any thoughts that Neil might have been over exaggerating the customer services issues with Airwolf were just completely illuminated in my mind. Nothing that Neil stated is as damaging as the response from Airwolf. A professional company simply does not come into a public forum and try and intimidate current and potential future customers. This may very well be the most unprofessional response I have ever seen from any business I have ever dealt with in aviation or elsewhere.
The phone number on Airwolf.com is the phone number one is directed to call when ordering the tape. On Airwolf.com, it does state:Airwolf Guarantee
View any product for 30 days. If for any reason you do not like it, even if you don't like the color of it, return it to us in new condition for a full refund. [Less shipping of course]. Airwolf will never stick you with a kit you don't need or can't use. We understand that many times, the proposed installation is very tight, and that until you have our filter kit in your hands, you really don't know if it will fit or not. You can have complete confidence knowing that Airwolf stands behind their products.
I think that your use of a different website does not remove any obligation of yours to honor your guarantee, especially since you are using an almost identical business name and phone number. This is very unethical in my opinion. And I just called the number listed on the websites and the lady answered "Airwolf" NOT Airwolf Aerospace!
Nothing Neil stated is libelous in anyway. He has made no statements that appear to be untrue. If anything, you backed up each and every one of his claims.
Airwolf Reponse to Moderator;
I did not try to intimidate anyone. I tried to address the points by Mr. Kaye and defend the company. My response's were directed at the post by Mr. Kaye. As the moderator of this site, I would expect you not to draw any conclusions without knowing all the facts and stay a neutral third party. I do know that management at Airwolf Filter Corp is very upset with the comments published on this site and are considering their legal options. The have a 30+ yr history of superb products and customer service and do not like being drawn linked to an unhappy customer of Airwolf Aerospace LLC for which they have had no business dealings with whatsoever.
While we may share a common phone number with other Airwolf companies, when you tell the receptionist you want to talk about blade tape. you are connected with a representative of Airwolf Aerospace LLC. Airwolf Aerospace LLC is the company that holds the STC and mfgs and markets the blade tape. Airwolf Filter Corp has nothing to do with it. The invoice provided to the customer for blade tape clearly states Airwolf Aerospace LLC at the top. And anything to do with blade tape is found on the airwolfaerospace.com website.
You are in error by quoting a return policy by Airwolf Filter Corp that was copied and pasted from the airwolf.com website. This is not the policy of Airwolf Aerospace LLC. The return policy for Airwolf Aerospace LLC is a 20% restock charge.
I have tried to address each point you made paragraph by paragraph
Airwolf Aerospace LLC.